Customer Service

FAQ

ORDERS

How do I purchase ZO® Products?
ZO products are sold only through a skin health professional’s office or their ZO online stores. If your skin health professional does not carry a certain ZO product you’re looking for, you may purchase it at zoskinhealth.ca.
How Do I Purchase ZO® Rx Products?
ZO Rx products that require a prescription can only be purchased through a physician. To find a physician near you, please visit zoskinhealth.ca/pages/store-locator.
What if I’m an international customer?
Please visit the International Distributors page and select your country to locate ZO Skin Health products through our International Distributors.
What if I have an adverse reaction to ZO® products?
Please report any adverse or serious reactions to:

EMAIL: customerservice@zoskinhealth.com
PHONE: 888-893-1375 (Monday-Friday 7am-6pm CST)

ZO Skin Health, Inc.
9685 Research Dr.
Irvine, CA 92618-2303
How Secure is my order information?
ZO Skin Health, Inc. knows how important your privacy is. We implement various security measures in accordance to industry standards to protect the security of your personal information, both online and offline and work diligently to make sure any data you provide through zoskinhealth.ca is protected.

Shipping + Returns

What is the ZO® Return Policy?
If you are not 100% satisfied, a 30-day money-back guarantee is offered on all ZO® products purchased from www.zoskinhealth.ca. Please make sure the product is returned within 30 days of the order date on the packing slip to ensure a refund (excludes shipping and handling charges).

To return product(s) you must obtain a Return Merchandise Authorization (RMA) number. Please contact our customer service department at 888-893-1375, Monday–Friday, 7am – 6pm CST to request a RMA number, or for further assistance with processing your return. Any returns received without a return authorization will be unable to be processed.

Please note, refunds will exclude any and all original shipping and handling charges, as well as any costs incurred for return shipping. Refunds will be made only to the original credit card used to purchase the returned product.

ZO® is only able to accept the return of products purchased through the ZO® website. Note that all returns are subject to validation and approval by ZO®. ZO® reserves the right to limit or refuse a return.

ZO® is not responsible for any lost or stolen packages.

Damaged Products: We apologize if you have received items that may have been damaged during transit. Please save the damaged box and product and contact our customer service department at 888-893-1375, Monday–Friday, 7am – 6pm CST.
How Quickly will my order be processed?
Most orders are processed within 1-2 business days, provided the items are in stock and payment is verified. Please note:

- ZO Skin Health does not process orders during holidays or weekends
- All orders are charged sales tax if applicable
- ZO Skin Health does not accept gift cards other than those purchased on this website (for use on this website only).
What are my shipping options?
ZO Skin Health ships via:

FedEx Home Delivery® - 1 - 7 business days*
FedEx 2Day® - 2 business days*
FedEx Standard Overnight® - 1 business day*

*All orders require a processing period of 1-2 business days before shipping. ZO Skin Health does not guarantee same-day shipping.
What if I have additional questions?
For additional questions, please contact:

PHONE: 888-893-1375 (Mon-Fri, 7am-6pm CST)
EMAIL: customerservice@zoskinhealth.com

ZO Skin Health, Inc.
9685 Research Drive
Irvine, CA 92618-2302