FAQ

In an effort to ship out customers their orders as quickly as possible, orders begin processing immediately. Unfortunately, this means that we are unable to cancel orders once they are placed. However, once you receive the order, you can contact customer service. to return the product.

ZO Rx products that require a prescription can only be purchased through a physician. To find a physician near you, please visit zoskinhealth.ca/pages/store-locator.

Please visit the International Distributors page and select your country to locate ZO Skin Health products through our International Distributors.

Please report any adverse or serious reactions to:

EMAIL: customerservice@zoskinhealth.com
PHONE: 888-893-1375 (Monday-Friday 7am-6pm CST)

ZO Skin Health, Inc.
9685 Research Dr.
Irvine, CA 92618-2303

ZO Skin Health, Inc. knows how important your privacy is. We implement various security measures in accordance to industry standards to protect the security of your personal information, both online and offline and work diligently to make sure any data you provide through zoskinhealth.ca is protected.

While ZO Skin Health, Inc. strives for its product line to be all-inclusive, as ZO® does not perform clinical testing on women who are pregnant or nursing, we recommend and encourage all expectant or nursing women to consult with their medical professionals regarding use of any ZO® products while pregnant and/or nursing. We highly recommend that patients review the list of ingredients of each product with their physician before beginning or continuing use. A complete list of product ingredients is available on our website.

If you are not 100% satisfied, a 30-day money-back guarantee is offered on all ZO^® products purchased from www.zoskinhealth.ca . Please make sure the product is returned within 30 days of the order date on the packing slip to ensure a refund (excludes shipping and handling charges).

To return product(s) you must obtain a Return Merchandise Authorization (RMA) number. Please contact our customer service department at 604-464-5610, Monday – Friday, 9am – 4pm PST, alternatively you can email us at help@zoskinhealth.ca, to request a RMA number, or for further assistance with processing your return. Any returns received without a return authorization will be unable to be processed.

Please note, refunds will exclude any and all original shipping and handling charges, as well as any costs incurred for return shipping. Refunds will be made only to the original credit card used to purchase the returned product.

ZO^® is only able to accept the return of products purchased through the ZO^® website. Note that all returns are subject to validation and approval by ZO^®. ZO^® reserves the right to limit or refuse a return.

ZO^® is not responsible for any lost or stolen packages.

Damaged Products: We apologize if you have received items that may have been damaged during transit. Please save the damaged box and product and contact our customer service department at 604-464-5610 , Monday – Friday, 9am – 4pm PST or email us at help@zoskinhealth.ca.

Most orders are processed within 1-2 business days, provided the items are in stock and payment is verified. Please note:

- ZO Skin Health does not process orders during holidays or weekends
- All orders are charged sales tax if applicable
- ZO Skin Health does not accept gift cards other than those purchased on this website (for use on this website only).

ZO Skin Health ships via:

Purolator Ground^® 3 - 5 business days*
Purolator Express^® 1 - 3 business days*

*All orders require a processing period of 1-2 business days before shipping. ZO Skin Health does not guarantee same-day shipping. ZO Skin Health is not responsible for any carrier delays that result in extended delivery times.

For additional questions, please contact:

PHONE: 604-464-5610 (Mon-Fri, 9am - 4pm PST)
EMAIL: help@zoskinhealth.ca

ZO Skin Health
312 - 1952 Kingsway Avenue
Port Coquitlam, BC, V3C 6C2 Canada

Klarna is a global payment and shopping provider that takes end-to-end responsibility for your payment. Klarna allows shoppers to buy now and pay later at more than 200,000 retailers around the world. Learn more.

When you pay in 4 interest-free installments with Klarna, your purchase is split into 4 payments automatically charged to your debit or credit card every 2 weeks. There is no interest and no fees when payments are made on time. It’s that easy.

There are no added costs or upfront fees when using this payment option. A late fee may be charged for payments made after the due date. View terms here.

Klarna performs a soft credit check which does not affect your credit score and will not be visible to other lenders when deciding to pay in 4 interest-free installments. Learn more.

As soon as we have received and accepted your cancellation or return, Klarna will cancel any future scheduled payments as well as refund any amounts due. The return will be reflected in the Klarna app immediately.

Eligibility to pay in 4 interest-free installments with Klarna is generated by algorithms that consider a number of factors. All orders are assessed individually, and if you have been accepted for a Klarna payment method before, it does not mean it will be offered for every order. In turn, being denied once does not mean you will be denied for all future orders.

As soon as your order is shipped, you will receive an email from Klarna outlining your payment schedule. Payments will be automatically withdrawn from the debit/credit card you provided at checkout.

The first ¼ of your payment is due when your order has shipped. The remaining three payments will automatically charge every two weeks. Your payment schedule is sent via email and you can also access your payment schedule in the Klarna app by clicking on ‘Spending’, choosing the order you want to see, and then clicking on ‘Show Plan’.

Yes. Just open the Klarna app or log onto https://app.klarna.com/ to pay off your balance early.

Your payment information is processed securely by Klarna. No payment details are shared with ZO Skin Health. All transactions take place via connections secured with the latest industry standard security protocols.

Chat with our support team 9:00-18:00 7 days a week in the Klarna app or review Klarna’s Customer Service page for a full list of FAQs.